Guide

A legitimate travel agency should make the transaction easy to identify.

Before paying, you should know the legal business, the service being purchased, who issues the ticket and which names can appear on the card statement.

Confirm the business identity

Look for a legal company name, physical business address, monitored phone number and email address on the company domain. Registration or accreditation claims should include enough information to verify them.

Read the authorization

The itinerary, passenger names, airfare, service fee, ticketing provider and important fare conditions should be visible before payment is authorized.

Know the charges

If airfare and an advisory fee are charged by different companies, the authorization should say so. Save the authorization and receipts.

Expect a ticket number

An airline reservation locator alone is not always proof that the ticket was issued. The confirmation should include the ticket number and issuing information.

Avoid unsupported claims

A logo is not proof of accreditation. Verify an agency through the organization that issued the credential and confirm that the legal entity matches.